1. Return Window

You can request a return within 1 day of receiving the product.

2. Return Conditions

Returns are only accepted if:

  • Product is unused

  • Product is in original packaging

  • Customer provides proof (unboxing video or images)

3. Non-Returnable Items

  • Used items

  • Damaged items caused by customer

  • Washed or altered items

  • Sale items (if specified)

4. Refund Method

Refunds are processed as:

  • Store credit

  • Replacement
    (Cash refunds applicable only if product is faulty and replacement unavailable.)

5. Return Shipping

Customer may be responsible for return shipping charges unless the product is defective.

6. How to Request a Return

Send us your:

  • Order number

  • Reason for return

  • Proof (video/pictures)

Email at: info@zillaofficial.com

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