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1. Return Window
You can request a return within 1 day of receiving the product.
2. Return Conditions
Returns are only accepted if:
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Product is unused
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Product is in original packaging
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Customer provides proof (unboxing video or images)
3. Non-Returnable Items
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Used items
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Damaged items caused by customer
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Washed or altered items
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Sale items (if specified)
4. Refund Method
Refunds are processed as:
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Store credit
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Replacement
(Cash refunds applicable only if product is faulty and replacement unavailable.)
5. Return Shipping
Customer may be responsible for return shipping charges unless the product is defective.
6. How to Request a Return
Send us your:
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Order number
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Reason for return
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Proof (video/pictures)
Email at: info@zillaofficial.com